Since 1994, Health Information Partners® (HIP) has been delivering the timely and professional solutions healthcare providers deserve—a reliable and accountable partner when they need it the most. Our diverse portfolio of auditing and temporary staffing services continue to produce outstanding results from coast-to-coast. Our highly trained, highly responsive, and credentialed staff demonstrate our commitment to professional excellence each and every day.
We've used HIP several times over the past few years, most recently to handle CCI Edit and Claim Denial work queues. The HIP staff was excellent. Management oversight was also excellent (this is important for any remote project). We did no hand-holding. The work was done to our satisfaction and we're open to using HIP on future Revenue Cycle projects.
Our HIM director recently retired for health reasons. We are a 420 bed acute care facility. I found HIP on a Google search and called. The receptionist transferred me to Joe Farris who asked for an hour to research available HIM Directors in our area (Central Illinois). I received a prompt call back introducing me to an interim HIM Director with 25 years experience. The following Monday she arrived and immediately took charge of the department. The staff loved her and my metrics report never looked better! I was pleased with HIP management and would not hesitate referring them to other interested hospitals.
I brought HIP in to handle a significant coding backlog caused by ICD-10 and a new system conversion. We also experienced heavy sick days due to H1N3. Jon mobilized his team quickly to give us 200 hours of staffing per week for three months. DNFB fell below $1.0M. Obviously I was pleased, as was our CFO. HIP is very responsive – they get the job done right the first time.
Our recent PEPPER Report indicated a problem with denied "One-Day-Stay" accounts. We brought HIP auditors in to review 250 retrospective accounts. I was impressed by their use of former RAC nurse auditors to conduct our work. They quickly identified problems and offered corrective action recommendations. We were also given 24/7 access to their CDI auditor hotline which will be helpful going forward. While we were not happy with the results of the audit which pinpointed internal operational deficiencies, we found HIP auditors to be very knowledgeable and professional. The fees were also substantially less than Big 5 firms.